Privacy Policy

At Dolce Lounge we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.

By using our website or making a purchase, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information in the following ways:

Account Information: When you create an account, we collect your name, email address, phone number, and password.

Order Information: When you place an order, we collect details such as your shipping address, payment information, and order history.

Payment Information: Payments are processed through secure third-party gateways. We do not store your credit card details.

Website Usage: We use cookies and other tracking technologies to collect information about how you use our website (such as IP address, browser type, and device type).

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders: Including shipping and delivering products, processing payments, and communicating with you about your order.

To improve our services: To personalize your shopping experience and enhance our website functionality.

To send marketing communications: With your consent, we may send you promotional emails, newsletters, and special offers. You can opt out of these communications at any time.

Customer Support: To respond to your inquiries and provide assistance related to your orders or account.

3. How We Protect Your Information

We take the security of your personal information seriously and use a variety of measures to protect it:

Encryption: We use secure encryption technologies (SSL) to protect your personal and payment information during transactions.

Access Control: Only authorized personnel have access to your data, and we ensure that our third-party partners also comply with stringent data protection standards.

Data Retention: We only retain personal information for as long as necessary to fulfill your orders or to comply with legal obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with third-party service providers in the following circumstances:

Payment Processors: To complete your payment transaction.

Shipping Providers: To deliver your products to the address you provide.

Service Providers: To help operate our website, improve our services, or conduct marketing campaigns.

Legal Compliance: If required by law, we may disclose your information to government authorities or other third parties.

5. Your Rights and Choices

Access and Correction: You can review, update, or delete your personal information by logging into your account or contacting us at orders@dolcelounge.ca.

Opting Out of Marketing Communications: You can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.

Cookies: You can manage your cookie preferences through your browser settings, though this may affect your experience on our site.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These cookies help us:

Remember your preferences and settings
Track the performance of our website
Offer personalized content and advertising

You can adjust your browser settings to refuse cookies, but please note that this may limit certain features on our site.

7. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Inquiries

If you have any further questions, please feel free to contact our team at orders@dolcelounge.ca. Please understand these emails are reviewed Friday & Saturdays from 9AM to 5PM. Please note our lounge location DOES NOT have any information to assist you with online orders, you must reach our orders team.

Effective from November 30, 2024.